FAQs

a. Order tracking details can be found under "My Orders" section after you sign in

a. Our standard delivery is within 2 days of receipt of your order. However, we will try our best to deliver at the earliest. Please note, special orders such as gifts may take longer. Please refer to our Terms & Conditions for further details.

a. Refunds can be requested if the following conditions apply to at least any one of the following:

1. Item received is physically damaged;
2. Item received has missing parts
3. Item received is different from their description on the product detail page; or
4. Item received is defective/does not work properly.

In case the product meets any of the above criteria, customer can call up our customer care number 1800-103-1947 to place a return & refund request. Post successful verification of the issue, a refund will be initiated to the customer

a. Order can be cancelled by calling up the MyNestlé customer care number 1800-103-1947 or sending an email on wecare.mynestle@in.nestle.com. An order can only be cancelled within two hours of placing the order.

a. We accept payments via Debit Card, Credit Card, Netbanking, UPI, select Wallets (Google Pay, PayTM, Amazon Pay) and Cash on Delivery

a. Yes, please visit the "My Rewards" section after you sign in for details.

a. Yes, please refer to "My Referrals" section after you sign in. Send referrals and earn reward points when your referral registers on the site

a. Please check the box stating "Make it a gift" on the product page or under the product tile. At the time of checkout, you will be prompted to provide a message that you might wish to send. We will print this message on a greeting card and deliver it along with the product, duly gift wrapped.

a. For all items that are available for subscription, you will be navigated to the product detail page. Please select your frequency of choice & quantity. At the time of checkout, our payment provider will seek your consent to charge your preferred payment method at the provided frequency. You will receive a notification 48 hours prior to every subscription due date. You can edit or pause your subscription at any time by visiting the "My Subscription" section after sign in

a. Visit the "My Services" section, click on Nutrition Counselling. If you are not signed in, you will be prompted to do so. Please note this service is only meant for our registered users. If you are signed in, you will be navigated to the Nutrition Counselling Page. Enter the relevant details and confirm your booking. Our counsellors will reach you at your preferred date and time (As you would provide in the form). You will receive an email summarizing the counsellor’s inputs. Please note this is a free of charge service. Refer to our Terms & Conditions for additional details.